SecurLOCK Equip

There are a number of ways to use the app! Here are some examples:

Switch your card on/off

• whether you have misplaced your card
• in the hospital and don’t want it to be used
• see something suspicious, turn the card off until you can check with the bank to verify the transaction
• help prevent fraudulent use of your card
• this switch does not stop transactions set up as recurring bill pay

Receive instant transaction alerts whether by text or email

• for approved and declined purchases
• consider loading your college-bound child’s card to receive his/her purchase alerts

Set transaction spending limits

• be careful with this one – if you set a spending limit of $100, you will not be able to spend more than $100
• keep yourself (or someone else) on a strict budget

Select geographic locations where the card can be used

• by either your current location or regionally by state, zip code, or from the phone’s map
• block international transactions

INTRODUCTION AND REGISTERING

What is required to use it? 
SecurLOCK Equip requires you have a credit and/or debit card account issued from Texas First Bank. You will also need an Apple or Android smartphone. After downloading the app, you will be instructed to enter your full account number then other authentication information. Once registered, you can begin using the app immediately. 

How do I get the SecurLOCK Equip app? 
It's simple. If you have an iPhone, just download the app from the Apple store. If you have an Android phone, download the app from the Google Play store. Once the app has successfully downloaded to your smartphone you can begin to register your cards. 

Is there a fee to use the app? 
No, it's provided to you free of charge so you have more control over your card. 

How many cards can I register? 
Fifteen (15). 

How many logins can I have for the same account number? 
Unlimited 

What kind of cards can I register? 
Business or Personal debit and/or credit. 

What kind of mobile devices are supported? 
Android – version 4.1 or later and Apple (iOS) – device model 4S, 5, 5C, 5S, 6, or 6 Plus with iOS operating system version 8, 9, and 10 and all future device/release going forward. 

CONTROLS & ALERTS

Once I register my cards how do I begin managing and monitoring my payment activity? 
You can begin using the service immediately. By turning the card off the little green button in the top right corner of the card image will turn to red. This means that all transactions (except for reoccurring transactions) will be declined. When ready to make a purchase, simply turn the card bank on. 

After you become comfortable with the on/off function you can start selectively setting controls and alerts by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spend limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts and much more. 

What is a real-time alert? 
It's an immediate notification sent to the app. You can select to be alerted on all your payment transactions including recurring payments or you can select just preferred transactions. Preferred alerts are available by spend limits, location, transaction type and merchant category. 

By turning my card off am I closing my account? 
No. Using the card controls does not change the status of your account. 

How long does it take for a control or alert setting to take effect? 
It happens immediately after you set and save the option. 

If I have my card turned off will my recurring transactions go through? 
Yes. Merchant recurring transactions will be approved. You can select to receive alerts on recurring transactions as well. 

Can I use My Location, My Region and International at the same time? 
While My Locations and My Region work independently or together, neither can be used in conjunction with International. 

I turned my card on and set My Location. I was at the merchant, and my transaction was still declined. Why? 
In the app go to Transactions, find the one that was denied and open it, tap the image so it rotates, and the control(s) that were evoked during the authorization will be listed near the bottom. The transaction could also be declined because of external factors like non-sufficient funds or fraud monitoring. 

What are Alert Preferences? 
Alert preferences let you know every time a card transaction is attempted. You can be alerted for all or preferred transactions. Preferred alerts are also available by location, transaction type, merchant type, and threshold amount. 

My alerts are supposed to notify me of every transaction, but I am not receiving them. 
Only the primary device will receive alerts. Use the settings menu in the app to set your device as primary. Multiple users of the same of the same account will be notified if one of the user changes a preference.

MANAGING THE APP

I received a new card number. Will it be automatically updated in the app? 
You must add the new account to the app. This can be done by going to Manage Account and adding the card. Be sure to change the old card to “unmanaged."

What if I need help with the app? 
Please contact us through the Texas First Bank website or call the number listed on the back of your card.

How long will my transaction history display? 
The last 50 transactions will display in the app for thirty calendar days. 

My pending purchase shows it is for more than I paid. Why? 
Some merchants send pre-authorizations at higher amounts to the test card's validity. For example, a $25 gas purchase might display as $125. Pre-authorizations are common at the pump, for a hotel stay, or for a car rental. Even though the charge is listed in the app for more, it will clear your account for the correct amount. 

I only want to manage one of my cards, but they're all being displayed. 
To select the card(s) you wish to manage, go to Settings and choose Manage Cards. Then uncheck the card or cards you don't want to manage. Once a card is unmanaged, controls and alerts cannot be set for that card.